Support
Questions, bugs or ideas for Pokke? We read every message.
Contact us
Email us at support and include your device model and app version. We usually reply within two business days.
Common questions
I changed phones. How do I move my journals?
Sign in with the same Apple or Google account on both devices and enable sync before switching. If sync was off, the old device still holds the journals; export them to PDF first.
My pages did not sync.
Check that you are signed in, that the device has a connection and that sync is enabled in settings. Leave the app open for a minute; pending changes upload in the background.
How do I cancel a subscription?
Subscriptions are managed by Apple or Google, not by us. Open your App Store or Google Play subscriptions page and cancel there. You keep access until the end of the paid period.
Can I export everything?
Yes. Open a notebook, choose Export and pick PDF or images. To export all notebooks at once, use the export option in settings.
Delete your account
You can delete your account and its synced data in the app or by email. The steps are on the delete account page.
Delete your account